FAQs
SHIPPING
How long does it take to ship an order?
Products that are in stock at the warehouse will be shipped within two days at the earliest and take up to five days at the slowest. Transportation after shipment takes 2-15 days to reach you. If the page is labeled pre-sale products, you need to wait 1-60 days, the product arrives in the warehouse will be arranged to send out!
How to track my order?
When we ship your order, we will send you an email notification that includes tracking numbers for all the packages (which may potentially go to your spam/junk folder).
You can also check the order information on our website. First, you need to register or log in using the email you provided during the checkout process. In the "My Account" section, click on the corresponding order, and you will find the tracking numbers for each package in the order details.
Can I arrange delayed delivery?
Yes, you can choose a delivery date which works best for your schedule. If you want to delay delivery of your goods, please contact us before placing an order and make a note on the checkout page.
Email: info@cherylifeus.com
RETURNS
What if package arrives damaged?
When you receive your item, please check your item carefully. If the package appears damaged, please complete the following steps:
1) Take a picture of the damage.
2) Then please email us at info@cherylifeus.com immediately and attach the photos.
3) We will contact you directly with the next steps.
4) DO NOT throw away the boxes or packaging materials, otherwise, your claim will not be honored by the shipping company.
What's the return process?
To start a return, you can contact us atinfo@cherylifeus.com.
If your return is accepted,we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.It is not permissible to send the product directly back to the shipping address.
Do I have to pay shipping costs to return a product within 30 days?
We need to distinguish between the reason for the return and the product.
1. Product damaged in transit
We recommend you apply for a replacement of the damaged part, and we will bear all the extra shipping costs.
2. Return for a refund for customer reasons
The return shipping fee is borne by the customer, and the specific cost is subject to actual transportation.
PAYMENT
What payment methods are supported?
We accept a Paypal, Credit Cards, Shop Pay and Wallets.
You can check details out on the product page, or on the checkout page by clicking on More Payment Methods.
Drop Us A Line
Get in touch and let us know how we can help. Have a question but aren’t sure who to contact? Get in touch and a member of our team will reach out to you.